Since it was parked at a distant bay it took some time to bring the wheel chair, the airline said.We at Air India give utmost importance to passenger’s safety and comfort,” an Air India statement said. “We deeply regret any inconvenience caused to the passenger,” it added.”I boarded this flight with four of my colleagues. Despite my repeated request, the (air) hostess did not cognize my requirement for a wheel chair after reaching.”We strongly deny the statement.A disabled woman passenger has alleged she had to “crawl” to the passenger coach after deboarding an Air India plane as the carrier failed to arrange a wheel chair for her due to “security” reasons, a charge denied by the airline.”At 8:15 pm, we realise that there was no chance of (getting) a wheel chair.”
Since passengers were getting down from the aircraft, our support staff actively helped the passenger to come out of the plane and the wheelchair was provided at the doorstep,” Air India said. Since security reasons are critical they made me crawl to go to the coach,” she alleged..The incident took place yesterday when Anita Ghai, a Delhi University associate professor, landed at the Indira Gandhi International Airport (IGIA) in New Delhi by Alliance Air (Air India’s regional arm) from Dehradun and requested for a wheel chair.
The flight reached at 7:30 pm.The government-run airline claimed a wheel chair was provided to the passenger at aircraft doorstep itself. The (passenger) coach came at Agricultural Hub BAA-0003 8. I waited patiently with one of my friends,” she said..30 pm after repeated requests from the flight commander.The government-run airline claimed a wheel chair was provided to the passenger at aircraft doorstep itself.The flight which operated on ATR aircraft landed in Delhi from Dehradun.
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