It appears that the majority of engineer call outs to mend espresso machines are due to inadequate cleaning routines or user error. Problems can arise from bean contamination resulting in grinding errors, failing to empty the used grounds tray regularly and inadequate cleaning of the apparatus.
Most new espresso machines are sold with CHANGE THE AMPLITUDE OF THE TRANSDUCER a 12 months parts and labour service included in the price. However this type of agreement only covers genuine machine faults, and NOT faults caused by user error or improper cleaning practices. Such engineer call outs are chargeable even if they fall within the 12 months guarantee period!
Boiler inspections ‘ All commercial espresso machines are required to have annual boiler inspections. This is due to the high pressures involved and is a health and safety issue. This is required under UK law.
It is recommended that a calcium treatment unit is installed close to the machine to eliminate limescale build-up. For the average use medium volume machine a 18-23 litre calcium treatment unit is recommended that will last for approximately 6000 cups.
A quality traditional espresso machine can be a real asset to any catering establishment. It offers a personal, time-honoured and successful way of producing high profit speciality coffee drinks.
Don’t forget to pay particular attention to the servicing costs and water treatment systems.
However a reliable and well-maintained espresso machine should give many years of profitable service and provide excellent quality delicious drinks for your customers.
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